This is the forty-seventh post in my blog series in which I feature people I know from the community: Salesforce employees, MVPs, User Group Leaders, Partners, and honestly, anyone who I’m connected with who is willing to share with me the answers to five simple questions. I hoping that this blog series will help everyone out in the community get better connected to others who are either like them, can help them, are nothing like them, can’t help them, or are simply people they haven’t met yet! After all, a stranger is simply a friend you don’t know yet.
For me, one of the greatest strengths of the Salesforce Ecosystem is its people and the connections that are shared.
So, if you are brave enough, even if you’ve never met me in person, fill out this form and I’ll feature you in an upcoming post. (In case I have confused anyone, the questions on the form about our relationship refers to you, the reader, and me, the author, Eric Dreshfield, and not the featured person in this post.) Just beware, by completing the form, you are giving me permission to use that information in a future post, as well as allowing me to interject some of my own thoughts into your responses!
And now I introduce the founder of Salesforce Ohana Coffee, and Salesforce FanGirl (her words, not mine), Lauren Touyet.
What’s your job title? Senior Systems Analyst, DocuSign, and Host of Salesforce Ohana Coffee! (EFD – DocuSign?!? I love DocuSign. I’ve used them for a few years to manage all the sponsorship agreements for Midwest Dreamin’!)
What does that mean you do? Obviously, I talk about how amazing Salesforce is but I also am the only Salesforce professional in Europe for my company so I wear a few hats: I am a trainer, making sure we are using the system the way we should and stopping the bad habits; I am a sounding board for all the ideas the business has; I am an Admin who solves problems with Salesforce, I am a ninja who fixes all the gremlins in the system; I am a process adviser making sure processes match the system design and finally I am a gate keeper of our security making sure the apps and plug ins we install are above board. (EFD – I have just one question, ok, maybe three: 1.) With all that stuff you do, how do you find time to sleep? 2.) If you are the gate keeper, who is the key master? and 3.) What prompted you to start Salesforce Ohana Coffee, and what is it all about?)
How long have you been involved with Salesforce.com (as a customer and/or an employee)? I started using Salesforce when I was order processing in my old job. We used it for discounting customers’ orders – that was back in 2009. I remember the training we received (it was nothing fancy) but I remember thinking finally a system we can use that doesn’t have the hassle of chasing Sales people for approval codes. From there I tried to learn as much as I could. In 2011 that company was rolling out email to case and a few managers encouraged me to apply for the Salesforce admin position, and the rest, as they say is history!. (EFD – Hey! It sounds like you may not have been an “Accidental Admin”! )
Bacon or sausage? It’s Bacon, or nothing!
What’s more important: Who you know, or what you know? While is it definitely imperative to know your stuff, you can’t be expected to know everything which is why who you know is so important. That’s why I love the community – if I get stuck I can reach out and I know they all have my back. To me, the community is more than people who do the same job as me, they are family and my best friends! I know that is silly to say about people who are half way around the world and who I only see at Dreamforce but true I talk to the Ohana daily. That is why I love Ohana Coffee so much. I meet up with my friends to talk work, life, events and everything else! (EFD – I guess that answers my 3rd question from above. One word of caution – if you join the Ohana Coffee sessions, be aware that Lauren says she will post unflattering pictures of everyone on Twitter. It’s true…check out the pics below!)
How did our relationship start, and when? I followed you on twitter for a while and then we met at a Dreamforce party, however I didn’t know it was you until after the party! But our relationship definitely grew when you started attending Ohana Coffee and we got to chat more and share stories and experiences. The timing is hard to pinpoint. I was twitter stalking you for a good while before Dreamforce, but wasn’t sure if you were a catfish. So I would say the Dreamforce Party on a rooftop (I think it was the Apttus party.) (EFD – And now I’m Googling “catfish” to see what that really means. Should I be insulted, or flattered?)
And now the bonus question – What’s one fact about you that few people know, that will surprise me and my blog readers? When I was a kid, I used to work on movie sets in Ireland with my Dad. We would rewire the stars’ trailers as they were brought in from America and were a different voltage! I have worked on the sets of “Michael Collins”, “Mrs Browns Boys”, “Veronica Guerin” and “Agnes Brown”. (EFD – So you might have rubbed elbows with some celebrities…and now you are a celebrity in the Salesforce ecosystem! It’s really true: what goes around, comes around.)