5 Things you might not know about Salesforce partner FairWarning

Guest post from Mike Mason, Senior Product Marketing Manager, FairWarning.

FairWarning is an ISV Salesforce partner – and here are 5 things everybody should know about us.

Kurt J. Long founded FairWarning after his own experience with a data breach.

Years ago, as founder and young CEO of the information security company OpenNetwork, Kurt was approached by the FBI after false information about a celebrity lawyer was sent from their network to a local radio personality, who read the information on-air to listeners. They needed to quickly determine where the leak originated, and whether they had somebody dangerous on staff. For three days, their key IT person – we’ll call him “Ken” – worked around the clock to investigate IP addresses and delve into all types of audit logs, painstakingly piecing together that the breach had come from an insider named “Don.” After this experience, Kurt realized the market needed a “Magic Button” that a business-minded person could push – one that would help organizations grow trust in their workforce while verifying that their access is above board. No other industry needed this more than the healthcare industry, due to the vast amount of sensitive data involved in patient care. FairWarning started there, monitoring electronic health record systems (EHRs) and other applications containing patient information. We introduced FairWarning for Salesforce in 2015 as a way for all types of organizations – not just healthcare – to unlock the information hidden in complex Salesforce Shield audit logs.

(EFD – Creating a product from a personal experience…I bet that’s how a lot of AppExchange partners go their start!)

FairWarning’s vision is to grow trust in an increasingly interconnected world.

According to the Edelman Trust Barometer, consumer trust in businesses has plummeted. As headlines of security breaches make their way to our news feeds nearly every day, citizens may feel that the organizations holding their most sensitive data care little about the security of that data. Everything that FairWarning does, from product upgrades to educating customers, is designed to help our customers grow that trust, both internally and with customers.

(EFD – All of us in the Salesforce Ohana understand the value of Trust.)

We want all business-minded users to have full visibility into Salesforce user activity – not just data scientists.

“Ken” from OpenNetwork spent three days combing through those audit logs to track down the origin of one leak. Had the FBI not notified Kurt of the leak, the company may have never known anything happened. FairWarning delivers that visibility by translating complex audit logs (e.g., Salesforce Shield Event Monitoring) into simplified, actionable insights and proactive alerts on specific user behavior. We believe everybody should have visibility into their cloud applications without having to turn to a data scientist to interpret the information within the applications’ audit logs. And we believe in providing a product that works when you need it most.

(EFD – Putting the power into the users’ hands!)

We work closely with Salesforce.com product development to help our customers unlock the full value of Salesforce and Shield.

Because visibility for all is so important to us, we are in constant contact with Salesforce.com product development and marketing to ensure that our customers’ voices are being heard within the Salesforce ecosystem. We have helped drive enhancements to Event Monitoring logs, and are currently working with a group of customers on real-time monitoring. In fact, our Dreamforce ‘18 messaging is “Empowering You to Take Shield to the Next Level.” We are a true partner for Salesforce and our customers, in every sense of the word.

(EFD – Be sure to visit with FairWarning while you are at Dreamforce!)

fairwarningbooth

FairWarning Senior Product Marketing Manager Mike Mason discusses how businesses can take Shield to the next level and get greater visibility into Salesforce by coupling FairWarning with Salesforce Shield Event Monitoring.

We are inspired by global adventure.

FairWarning’s values include “Growth,” and we’re inspired by challenges and adventures. For many years, we’ve had an internal Flag Program, where employees take a FairWarning Flag on their travels and submit photos of themselves in amazing locales (over 40 countries to date!). Recently, we opened the Flag Program to any customer who would like to take a piece of FairWarning with them. And FairWarning CEO/Creator Kurt J. Long is currently making his way across the Mediterranean for the 2018 Virgin Strive Challenge. The Challenge benefits Big Change, which works to give young people essential skills, opportunities, and support to grow within themselves and change the world. The five-stage challenge includes a duathlon across Sardinia, hike on Corsica, five-day cycling arm through the Southern Alps, Alpine hike, and scaling of Europe’s tallest mountain, Mont Blanc.

fairwarningflag

Customer Success Manager Megan Krieger displays the FairWarning flag while climbing the Salkantay Trek in Peru

(EFD – Wow! Now that’s a view that needs no warning!)

 

5 Things You Can do at Dreamforce Without Attending a Single Session

Guest post from James Lloyd-Townshend, CEO of Mason Frank International. James Lloyd-Townshend is the CEO of Mason Frank International, a specialist Salesforce recruiter and long-time Dreamforce sponsor. He has provided us with the following insight into what you can get up to at Dreamforce 2018, the biggest Salesforce event of the year.

Dreamforce truly is a dream for Salesforce professionals. With 3,000+ sessions over the four-day event, there’s every opportunity to learn more about your specialism or focus product within the Salesforce ecosystem, and gather insights into the future of the technology.

Arguably the best thing about Dreamforce, however, is the volume of exciting activities you can engage in without even visiting a breakout session. Some of the most innovative technology companies in the world are exhibiting in San Francisco this year and, like any good festival, sometimes you have to venture off the beaten path to find the real magic.

Here are five things you can do at Dreamforce 2018 without attending a single session:

Discounted training and certification

Salesforce has a fantastic open education portal that encourages professionals to learn at their own pace, wherever and whenever they like. This extends to its certification routes, as it’s now easier than ever to take online-proctored exams, meaning you don’t even have to leave your house to become a certified Salesforce pro.

One of the perks of attending Dreamforce, however, is the discounts you can get on both training and certification. Trailhead Bootcamps, led by seasoned Salesforce experts, are being held early in the week, and you can receive up to a 50% discount on certification exams if you register via the online portal. If you’ve been weighing up whether you can justify the expense of certification, you’ve just found your answer.

Find a job

The Salesforce Partner ecosystem is rich with growing enterprises, while End Users are always on the hunt for new talent. If you’re looking for a fresh new challenge, or you navigate the contract market, Dreamforce could be the perfect chance to link up with your next employer. However, if you don’t fancy wandering around resume in-hand, you could always take the opportunity to speak to a recruiter exhibiting at Dreamforce.

Mason Frank International is the largest recruiter of Salesforce jobs in the world and, having sponsored Dreamforce five years in a row, is well equipped to advise you on your next career move; even if that’s just giving you a few tips on where to look for jobs or how to optimize your resume for prospective employers.

Customer Success Expo

Are you interested in exploring the latest solutions created by ISVs? Dreamforce’s Customer Success Expo offers the perfect chance to test drive an independent application that could make your life a whole lot easier. With more than 400 Salesforce Partners showcasing their expertise at this event, consider it a Comic Con for Salesforce geeks, only instead of comic books and movie memorabilia, you might end up coming away with an innovative solution that doubles your earning potential.

Give back to the community (and see Metallica!)

Salesforce co-founder, Marc Benioff, is no stranger to philanthropy, and the fundraising efforts at Dreamforce 2018 demonstrate that perfectly. Attendees are being encouraged to complete Dreamforce Quests via the mobile app or at Quest Towers located throughout the campus; each completed Quest unlocks a $50 donation towards local charities in the San Francisco Bay area, in an effort to help end homelessness.

If that wasn’t enough, Salesforce’s legendary Dreamfest benefit concert has been supporting UCSF Benioff Children’s Hospitals for several years now, and the 2018 show will push the boat out even further by featuring rock legends Metallica. So whether you want to seek and destroy free cocktails, fade to black in the mosh pit, or nothing else matters to you except learning more about Salesforce, register your place for this concert for an unforgettable experience while raising money for children in need.

Party…party hard

There’s a reason why Dreamforce is affectionately nicknamed drunkforce by the Salesforce community. As well as the event itself doing its best to create a party atmosphere, the number of Dreamforce after-parties being hosted by partners and user groups will almost certainly set you up for a sore head. Check out Salesforce Ben’s Dreamforce party guide for a better idea of what’s in store, but you’re likely to end up being invited to several parties once you’re at the event. These parties offer a great opportunity to network, but you could always just play ping pong; nothing wrong with that!

Enjoy your time in San Francisco, and be sure to cram as much into your Dreamforce experience as possible. This is the biggest Salesforce event of the year, and of all time, so make the most of every second, whether that involves learning more about your focus product or watching MC Hammer do his thing at an after-party. This is what being part of the Salesforce Ohana is all about—see you there!

The Dreamforce Newbie Survival Kit, 2018 Edition

Dreamforce. The name says it all.

Thousands and thousands of people dream about attending, and once they get there, they feel this inexplicable force that draws them back year after year. 2018 will be my eighth year attending Dreamforce, and if I have my way, I will continue return every year, just like the Monarch Butterfly’s annual migration to Mexico, Florida and southern California, except that I use an airplane and BART for my modes of transportation, since I don’t have wings!

Here are a few tips that I think all first-time Dreamforce attendees should know:

1. Wear comfortable shoes – You will walk more than you think. WAY more than you think. Many of the sessions are held in Moscone Center, which is actually three different buildings each with at least two floors of convention space. There are also sessions scattered about the city in various other locations including a theater and many hotels. If you are not used to walking a lot, get on a treadmill or get outside and start walking now! You might even want to bring more than one pair of comfortable shoes…just be sure they are not brand new. Breaking in new shoes at Dreamforce is a recipe for sore and tired feet! Corey Snow walked a lot at Dreamforce 2017!

2. Leave the laptop at home – If you must bring it to San Francisco, leave it secured in the safe at your hotel room. You will quickly find that it becomes very heavy to carry around with you all day, even if it’s one of the ultralight laptops. Opt for a tablet if you have one or even just your smartphone if you are comfortable taking notes on a small device. (Please note – I do NOT always practice what I preach, and I usually pay the price for that. If you must bring your laptop, opt for a backpack or messenger-style bag that can cross your body, not just hang off one shoulder. You don’t want to end the week with a definitive lean.)

3. Wear comfortable clothing – Be sure to dress in layers or bring a light jacket. San Francisco has beautiful weather nearly all year. It never really gets terribly hot or very cold, but with the proximity to the ocean, the chances for a breeze are pretty good, and once the sun goes down, the air could get a little chilly. It will be a little warmer than last year, since Dreamforce is earlier by 6 weeks or so. Personally, being from the Midwest, I love the cool evenings!  It’s what I call camping weather. (Hmm…that fits in nicely with Trailhead!)

4. Don’t forget to eat and stay hydrated – Don’t get so busy with the event that you forget to eat. And by all means, keep drinking water too. (But please do so using a refillable water bottle to keep all the plastic out of the landfills and oceans!) Eating and drinking water is the best way to keep up your energy. Now I know what you’re thinking…if I drink a lot, I’ll need to use the bathroom a lot. That’s true. That’s also part of human nature. There’s time between sessions to find a bathroom, although the lines may be longer between sessions, so if you have a time-slot where you are not in a session, make a pit stop, even if you don’t feel the urge. I bet your body will thank you for it anyway. One thing to note: For those preferring gender neutral bathrooms, you’ll find one on the 2nd level of Moscone West, near room 2004, as well as in the Hilton Union Square and the Marriott Marquis.

 

5. Network –  a.k.a., talk to people. Don’t be scared. Talk to everyone you can. Talk to the person on your right when waiting in line to go into a session. Talk to the person sitting to your left once you get inside a session. When you take a break to eat lunch (included in your conference registration) be brave and sit near people you don’t know…and start a conversation! (Just don’t get so busy you forget about food and water! Remember tip #4 you just read? With all the walking and mental exercise you’ll be getting during Dreamforce, you’ll need all the nourishment you can find!) Back to talking to people –  Just do it. Outside your comfort zone is where the magic happens. You’ll never know who you’ll meet. Out of the 45,000 + people at Dreamforce 2011, I managed to sit down for lunch at a table with one of my brother-in-law’s co-workers. (Cue the Walt Disney music: It’s a small world after all!) If you are shy, take the high-tech approach to networking. Bring a surge strip with you and hang out at a charging station between sessions – one surge strip could mean five instant connections.

6. Dreamforce “After Hours” – Be prepared for some long days. This isn’t just an 8am to 5pm conference. Sure that’s when most of the keynotes and breakout sessions occur, but there are also many opportunities for networking before and after those hours thanks to many partners sponsoring parties. Your one stop shop for all the parties at Dreamforce this year is the Anaplan Party List. And don’t forget about the Trailblazer Community, with its many Dreamforce related groups like “New to Dreamforce” and “Dreamforce Newbie Reunion Breakfast” (Shameless plug number 1: That’s a group that I am organize, and it’s purpose is to help Dreamforce first-timers make a connection or two, while helping to raise money for Project Night Night. Want to attend the breakfast on Tuesday, September 26th from 6:30am to 8:30am? Register here.) One more point about “after-hours” – don’t overdo it on the alcohol! You will need to be well rested for the next day’s adventures at Dreamforce, and while alcohol may help you fall asleep, to much of it can make waking up in the morning more of a challenge. (Some people call me the “one-hit wonder”…one adult beverage, and then I’m onto water the rest of the night.)

6. Training – If you can, take advantage of the pre-conference training and certification opportunities, Dreamforce is the perfect opportunity for that too, and at a discounted price too! Once you get your certification, tweet it out with #ThisOneIsForYouTamiEsling, use the same hashtag in the Trailblazer Community and on Facebook too! Doing so will make your celebration of certification a tribute to the late Tami Esling, a Salesforce MVP who passed away on March 5th, 2016, who made it her mission to help people get certified.

7. Go Global – Dreamforce doesn’t just happen in San Francisco. Dreamforce happens all over the globe! Attend a Salesforce World Tour or Trailhead Live event in your area. Look here for an event near you. Join a user group in your area and attend the meetings regularly. Look for awesome regional, Community led Salesforce events, and attend those too! The Trailblazer Community is an awesome way to expand your knowledge and increase not only your network of people, but also the resources you can count on to help you solve problems.

8. All Year Long – Dreamforce isn’t just a week during the year. Thanks to the Trailblazer Community it’s a perpetual event. Get active on the Community and share your struggles and your successes. Get connected with the people you will meet BEFORE you get to Dreamforce and make friends that last a lifetime!

So why do so many people attend Dreamforce year after year? In a word, because it is AWESOME!

Want to meet up with me at Dreamforce? Tweet me!

5 Things you might not know about Panaya – Managing Change Impact in Salesforce

Guest post from Ronit Eliav, Director of Product Marketing, Panaya

Who is Panaya and why we care about SFDC

Panaya is the leader in continuous delivery of innovation to the world of enterprise IT applications. As SFDC environments mature, they become more complex, making any system alteration or change a major risk. We enable risk-free change of Salesforce.com business applications.

What is RDx for SFDC

Panaya Release Dynamix (RDx) for Salesforce.com is a release management solution that pinpoints areas impacted by change so you can foresee and resolve potential change delivery risks. It helps you make informed decisions when going into production.

(EFD – Who remembers Panaya ChangeGuru, and who missed that when it was decommissioned off the AppExchange? Keep reading – you’ll enjoy the rest of this!)

How we provide visibility

With Panaya RDx for Salesforce, change is no longer a calculated guesswork.  How do we enable release certainty? The solution provides a full view of change dependencies and usage statistics so that you can pinpoint the  impact of all code developed. This way you can foresee and resolve any risks associated with the change prior to production.

(EFD – “Prior to production” – did you see that? You can see and resolve issues before things go live.)

Panaya Release Dynamix for Salesforce: Scoping

How we remove risk

Panaya RDx helps you understand the impact of all code developed before going to production. Once scoped items have been defined, you can decide which impacted customization and development components should be changed. For every scoped entity, a deep analysis is available, with detailed component dependencies including: code change highlights, usage rating, modification dates, and touchpoints to external applications. With an auto-generated list of impacted components, you can easily assign development and customization tasks to team members.

Panaya Release Dynamix for Salesforce: Dependency Map

How we ensure quality

Panaya RDx automatically generates test plans for safe release to production. Once the list of development and customization components has been created, a test plan can easily be defined. This is done based on an analysis of the chosen components and an auto-generated list of related testing entry points. For every entry point, a test owner may either link a test from an existing catalog, ask the system for test recommendations or create a new test.

(EFD – Panaya is trying to make your life easier. Shouldn’t you at least talk to them about a demo at Dreamforce?)

Release Dynamix for Salesforce addresses those pain points associated with releasing changes so that IT teams can deploy faster with quality. Calculated guesswork is removed and replaced with data-based decision making to ensure confident deployment.

See for yourself, download 5 tips to Safe and Fast Salesforce.com System Changes.

Hurry! Offer Expires at 11:59 PM Central Time, July 31, 2018!

Want to Attend Dreamforce 2018, and Help Homeless Children at the Same Time?

If you had the chance to do something (that you do every year) and help a great cause at the same time, would you do it?

Yes, that was a rhetorical question, but do me a favor, answer it anyway.

My answer would be a resounding ‘Yes!’ I try to give back to the Salesforce community every chance I get. So I reached out into my network of connections in search of a pass to Dreamforce that I could auction off with the proceeds going to Project Night Night. I was very fortunate in that the first person I emailed replied back with a resounding “Happy to provide that for you.”

Today I’m thrilled to launch the 2018 edition of the “Attend Dreamforce, Help a Homeless Child” auction. The rules are pretty simple:

  1. Place you bid here.
  2. All entries must be received by 11:59 PM Central Time on July 31, 2018.
  3. The highest bid wins.
  4. Free pass covers conference registration fees only. All travel and other accomodations are the responsibility of the winner.

When registration for Dreamforce 2018 opens, the rate for a full Dreamforce pass will be $1,899.

One lucky winner will get a free pass to attend Dreamforce and many homeless children will get a NightNight pack from Project Night Night.

Please answer these two questions:

  1. Do you, or someone you know, still need a pass to Dreamforce, or want to save money on the pass you already have?
  2. Do you want to help children have sweeter dreams at the same time?

If you answered yes to both questions, please place your bids here. To see the current high bid, follow me on Twitter and search for #DF18PNN_HIGHBID.

The bidding will close at 11:59 PM on Tuesday, July 31, 2018.

If you happened to answer the first question with a no, please visit Project Night Night and consider making a donation.

Either way, please follow Project Night Night on Twitter and support their cause with prayers!

Thanks!

The Dreamforce Newbie Survival Kit, 2017 Edition

Dreamforce. The name says it all.

Thousands and thousands of people dream about attending, and once they get there, they feel this inexplicable force that draws them back year after year. 2017 will be my seventh year attending Dreamforce, and if I have my way, I will continue return every year, just like the Monarch Butterfly’s annual migration to Mexico, Florida and southern California, except that I use an airplane and BART for my modes of transportation, since I don’t have wings!

Here are a few tips that I think all first-time Dreamforce attendees should know:

1. Leave the laptop at home – If you must bring it to San Francisco, leave it secured in the safe at your hotel room. You will quickly find that it becomes very heavy to carry around with you all day, even if it’s one of the ultralight laptops. Opt for a tablet if you have one or even just your smartphone if you are comfortable taking notes on a small device. (Please note – I do NOT always practice what I preach, and I usually pay the price for that. If you must bring your laptop, opt for a backpack or messenger-style bag that can cross your body, not just hang off one shoulder. You don’t want to end the week with a definitive lean.)

2. Wear comfortable shoes – You will walk more than you think. WAY more than you think. Many of the sessions are held in Moscone Center, which is actually three different buildings each with at least two floors of convention space. There are also sessions scattered about the city in various other locations including a theater and many hotels. If you are not used to walking a lot, get on a treadmill or get outside and start walking now! You might even want to bring more than one pair of comfortable shoes…just be sure they are not brand new. Breaking in new shoes at Dreamforce is a recipe for sore and tired feet!

3. Wear comfortable clothing – Be sure to dress in layers or bring a light jacket. San Francisco has beautiful weather nearly all year. It never really gets terribly hot or very cold, but with the proximity to the ocean, the chances for a breeze are pretty good, and once the sun goes down, the air could get a little chilly. This will be especially true this year, since Dreamforce in in November. For me, being from the Midwest, this is what I call camping weather. (Hmm…that fits in nicely with Trailhead!)

SFO DF17 Weather

 

4. Network –  a.k.a., talk to people. Don’t be scared. Talk to everyone you can. Talk to the person on your right when waiting in line to go into a session. Talk to the person sitting to your left once you get inside a session. When you take a break to eat lunch (included in your conference registration) be brave and sit near people you don’t know…and start a conversation! (Be sure to eat! Be sure to stay hydrated as well. With all the walking and mental exercise you’ll be getting during Dreamforce, you’ll need all the nourishment you can find!) Back to talking to people –  Just do it. Outside your comfort zone is where the magic happens. You’ll never know who you’ll meet. Out of the 45,000 + people at Dreamforce 2011, I managed to sit down for lunch at a table with one of my brother-in-law’s co-workers. (Cue the Walt Disney music: It’s a small world after all!) If you are shy, take the high-tech approach to networking. Bring a surge strip with you and hang out at a charging station between sessions – one surge strip could mean five instant connections.

5. Dreamforce “After Hours” – Be prepared for some long days. This isn’t just an 8am to 5pm conference. Sure that’s when most of the keynotes and breakout sessions occur, but there are also many opportunities for networking before and after those hours thanks to many partners sponsoring parties. Your one stop shop for all things Dreamforce is the Apttus Dreamforce All Access site. And don’t forget about the Success Community, with its many Dreamforce related groups like “New to Dreamforce” and “Dreamforce Newbie Reunion Breakfast” (Shameless plug number 1: That’s a group that I am organize, and it’s purpose is to help Dreamforce first-timers make a connection or two, while helping to raise money for Project Night Night. Want to attend the breakfast on Monday, November 6th from 6:30am to 8:30am? Register here.)

6. Training – If you can, take advantage of the pre-conference training opportunities, and if you are considering getting a Salesforce certification, Dreamforce is the perfect opportunity for that too, and at a discounted price too! Once you get your certification, tweet it out with #ThisOneIsForYouTamiEsling, use the same hashtag in the Success Community and on Facebook too! Doing so will make your celebration of certification a tribute to the late Tami Esling, a Salesforce MVP who passed away on March 5th, 2016, who made it her mission to help people get certified.

7. Go Global – Dreamforce doesn’t just happen in San Francisco. Dreamforce happens all over the globe! Attend a Salesforce World Tour or Trailhead Live event in your area. Look here for an event near you. Join a user group in your area and attend the meetings regularly. Look for awesome regional, Community led Salesforce events, and attend those too! The Salesforce Community is an awesome way to expand your knowledge and increase not only your network of people, but also the resources you can count on to help you solve problems.

8. All Year Long – Dreamforce isn’t just a week during the year. Thanks to the Success Community it’s a perpetual event. Get active on the Community and share your struggles and your successes. Get connected with the people you will meet BEFORE you get to Dreamforce and make friends that last a lifetime!

So why do so many people attend Dreamforce year after year? In a word, because it is AWESOME!

Shameless plug number 2: I’m doing a fundraiser for Project Night Night that doesn’t involve eating too! Last year I shaved off my beard for Dreamforce and raised over $2,000 for Project Night Night. This year, I’ll shave it off again if I hit $3,000 or more, and if I top $6,000, I’ll shave my head too! You can donate to that campaign here.

Want to meet up with me at Dreamforce? Tweet me!

I’m the (Kevin) Bacon of the Salesforce Community – Introducing Lauren Touyet

This is the forty-seventh post in my blog series in which I feature people I know from the community: Salesforce employees, MVPs, User Group Leaders, Partners, and honestly, anyone who I’m connected with who is willing to share with me the answers to five simple questions. I hoping that this blog series will help everyone out in the community get better connected to others who are either like them, can help them, are nothing like them, can’t help them, or are simply people they haven’t met yet! After all, a stranger is simply a friend you don’t know yet.

For me, one of the greatest strengths of the Salesforce Ecosystem is its people and the connections that are shared.

So, if you are brave enough, even if you’ve never met me in person, fill out this form and I’ll feature you in an upcoming post. (In case I have confused anyone, the questions on the form about our relationship refers to you, the reader, and me, the author, Eric Dreshfield, and not the featured person in this post.) Just beware, by completing the form, you are giving me permission to use that information in a future post, as well as allowing me to interject some of my own thoughts into your responses!

And now I introduce the founder of Salesforce Ohana Coffee, and Salesforce FanGirl (her words,  not mine), Lauren Touyet.

Lauren

What’s your job title? Senior Systems Analyst, DocuSign, and Host of Salesforce Ohana Coffee! (EFD – DocuSign?!?  I love DocuSign. I’ve used them for a few years to manage all the sponsorship agreements for Midwest Dreamin’!)

What does that mean you do? Obviously, I talk about how amazing Salesforce is but I also am the only Salesforce professional in Europe for my company so I wear a few hats: I am a trainer, making sure we are using the system the way we should and stopping the bad habits; I am a sounding board for all the ideas the business has; I am an Admin who solves problems with Salesforce, I am a ninja who fixes all the gremlins in the system; I am a process adviser making sure processes match the system design and finally I am a gate keeper of our security making sure the apps and plug ins we install are above board. (EFD – I have just one question, ok, maybe three: 1.) With all that stuff you do, how do you find time to sleep? 2.) If you are the gate keeper, who is the key master? and 3.) What prompted you to start Salesforce Ohana Coffee, and what is it all about?)

How long have you been involved with Salesforce.com (as a customer and/or an employee)? I started using Salesforce when I was order processing in my old job. We used it for discounting customers’ orders – that was back in 2009. I remember the training we received (it was nothing fancy) but I remember thinking finally a system we can use that doesn’t have the hassle of chasing Sales people for approval codes. From there I tried to learn as much as I could. In 2011 that company was rolling out email to case and a few managers encouraged me to apply for the Salesforce admin position, and the rest, as they say is history!.  (EFD – Hey! It sounds like you may not have been an “Accidental Admin”! )

Bacon or sausage? It’s Bacon, or nothing!

What’s more important: Who you know, or what you know? While is it definitely imperative to know your stuff, you can’t be expected to know everything which is why who you know is so important. That’s why I love the community – if I get stuck I can reach out and I know they all have my back. To me, the community is more than people who do the same job as me, they are family and my best friends! I know that is silly to say about people who are half way around the world and who I only see at Dreamforce but true I talk to the Ohana daily. That is why I love Ohana Coffee so much. I meet up with my friends to talk work, life, events and everything else! (EFD – I guess that answers my 3rd question from above. One word of caution – if you join the Ohana Coffee sessions, be aware that Lauren says she will post unflattering pictures of everyone on Twitter. It’s true…check out the pics below!)

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How did our relationship start, and when? I followed you on twitter for a while and then we met at a Dreamforce party, however I didn’t know it was you until after the party! But our relationship definitely grew when you started attending Ohana Coffee and we got to chat more and share stories and experiences. The timing is hard to pinpoint. I was twitter stalking you for a good while before Dreamforce, but wasn’t sure if you were a catfish. So I would say the Dreamforce Party on a rooftop (I think it was the Apttus party.)  (EFD – And now I’m Googling “catfish” to see what that really means. Should I be insulted, or flattered?)

And now the bonus question – What’s one fact about you that few people know, that will surprise me and my blog readers? When I was a kid, I used to work on movie sets in Ireland with my Dad. We would rewire the stars’ trailers as they were brought in from America and were a different voltage! I have worked on the sets of “Michael Collins”, “Mrs Browns Boys”, “Veronica Guerin” and “Agnes Brown”. (EFD – So you might have rubbed elbows with some celebrities…and now you are a celebrity in the Salesforce ecosystem! It’s really true: what goes around, comes around.)

You can find Lauren on Twitter. Be sure to also follow Ohana Coffee.